Customer Resources

WP & Associates, Inc. is committed to providing each and every customer with a superior service experience. If for any reason you cannot find what you are looking for here, please feel free to contact us with any questions or concerns. Thank you for visiting WP & Associates, Inc.

Policies

We accept MasterCard, Visa, American Express, and Paypal. Unfortunately, we do not accept Discover card. For PayPal customers: DO NOT send money directly, we will send a PayPal invoice upon receipt of PO with your PayPal email address. Payment terms may be granted OAC. Taxes will be applied to all Arizona customers unless a tax-exempt form or multi-jurisdiction tax-exempt form is filed with WP & Associates, Inc. All tax-exempt companies are required to email their tax-exempt certificates to Accounting@wpcomputerparts.com.

Once you have located the item you want, select the “quote” button, then enter your company name, contact name, e-mail address and phone number, Select the quantity, whether it is new or refurbished and a target price if you have one. Then select “send Quote Request”. You can also add any notes or comments for a specific product. You will be contacted within a hour or 2 during normal business hours.

*Minimum order is $25.00.

Please call to verify pricing before placing order.

You may cancel an order before it is shipped by calling Customer Service. We will need your order number to process the cancellation. If the item has shipped, there will be a 25% restock fee for the shipped item to be returned back for credit. RMA’s are upon approval only. Requests must be received within 3 days of receipt of PO & will be subject to a 20-30% restocking fee.

We offer three shipping options. All shipments will NOT be insured unless requested otherwise.

Next Day Delivery – Product will be shipped same business day if ordered before 1pm PST. If after 1pm PST and you need it shipped same day please contact customer service for special accommodations.

Second Day Delivery – Product will arrive 2 business day if ordered before 1pm PST.

Ground Shipping – Product will arrive within 7 days.

Same Day Delivery – Please call customer service for arrangements.

All parts sold by WP & Associates, Inc are covered by a 30-Day DOA warranty. Other manufacturer warranties may apply. Questions regarding warranties should be directed to Customer Service.

WP & Associates, Inc. will ship a product in advance for a fee and the customer will return the defective product back to WP & Associates, Inc. within 10 Days. If the product is not returned within 10 days, a core charge will be assessed. The core charge will normally be the purchase price of the product determined by WP & Associates, Inc.

RMA upon approval only. 20-25% restock fee for any unused or returned products. Customer is responsible for all shipping charges on RMA’s. All products returned must be returned in its Original Packaging.

Your personal information is very important to us, we are committed to protecting your privacy. We will NOT collect personally identifiable information when you visit our site. We will not sell your personally identifiable information to anyone. Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all credit card information so that it cannot be read over the internet. We are PCI Compliant and never keep credit card numbers on file.

FAQ’s

Printers, monitors and heavy items will be foam or bubble wrapped. Lighter items will be bubble wrapped.

Yes, on approved credit references. Please contact WP & Associates, Inc. for additional information on credit terms and approvals.

On certain parts, WP & Associates offers a discounted price if you send your defective part back to us, freight prepaid. Defective parts must be repairable. You have 10 Days to send the core (defective part) back to us, or you will be charged the additional fee, called a core charge. Core charges are generally the purchase price of the part.

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