Customer Service

Payments
We accept MasterCard, Visa and Paypal. For Paypal customers Do Not send money directly, we will send a Paypal Invoice upon receipt of PO. Payment terms maybe granted OAC. We do not accept American Express or Discover cards. Taxes will be applied to all Arizona customers unless a tax exempt form is filed with WP & Associates, Inc. All tax exempt companies are required to send their tax exempt paperwork, which can be emailed or faxed.

Customer Service
WP & Associates, Inc. is committed to providing each and every customer with a superior service experience. If for any reason you cannot find what you are looking for here, please feel free to contact us with any questions or concerns. Thank you for visiting WP & Associates, Inc.

Obtaining a Quote
Once you have located the item you want, select the “quote” button, then enter your contact name, e-mail address and phone number, Select the quantity, whether it is new, refurbished or used and a target price if you have one. Then select “send Quote Request”. You can also add any notes or comments for a specific product. You will be contacted within a hour or 2 between normal business hours.

Minimum order fee's:
*Minimum order is $25.00.

*Orders under $100.00 is a $10.00 fee & orders under $200.00 is a $5.00 fee.

Please call to verify pricing before placing order.

Cancellations & Returns
You may cancel an order before it is shipped by calling Customer Service. We will need your order number to process the cancellation. If the item has shipped, there will be a 25% restock fee for the shipped item to be returned back for credit. Any used items will not be accepted back for credit.

Shipping
We offer three shipping options: All shipments will be insured unless requested otherwise.

Next Day Delivery-Product will be shipped same business day if ordered before 1pm PST. If after 1pm PST and you need it shipped same day please contact customer service for special accommodations.

Second Day Delivery-product will arrive 2 business day if ordered before 1pm PST.

Ground Shipping-product will arrive within 7 days.

Same Day Delivery-Please call customer service for arrangements.

Warranties
All parts sold by WP & Associates, Inc are covered by a 30-Day limited replacement warranty. Other manufacture warranties may apply after the 30 Day limited warranty by WP & Associates, Inc. Questions regarding warranties should be directed to Customer Service.

Advance Exchange Policy
WP & Associates, Inc. will ship a product in advance for a fee and the customer will return the defective product back to WP & Associates, Inc. within 20 Days. If the product is not returned within 20 days, a core charge will be assessed. The core charge will normally be the purchase price of the product determined by WP & Associates, Inc.

Restock Fee
RMA upon approval only. 20-25% restock fee for any unused or returned products. Customer is responsible for all shipping charges on RMA's. Any Unused or New Items must be in its Original Packaging.

 
This Website is NOT Sponsored or Authorized by an OEM Brand Name Company.